Going forward

1. Customers and their families now see how they can regain or sustain their lives
2. Providers 'got it' too and knew that if selected they would be expected to deliver this new type of saving, for which they would get rewarded
3. Staff grasp the concept very quickly. Triangle diagrams on whiteboards and pieces of paper showed how easy it was to spread the word
4. Some of these savings can then be reinvested in the most productive preventative measures.
5. Case management and contract management has new purpose. Managers are starting to ask continually 'How can we make triangles out of boxes?'
6. One social worker said 'This is what I came into the profession to do'
7. Another care worker said 'We used to disable people: now we help them get their lives back'
8. A highly acceptable balance between choice and control for the customer and 'sound advice' from the council has been found which secures economy of scale for the services being provided.
9. The council is considering taking out around 40% from their non-residential care budget. They're not doing it because they have to, but because they believe they can and should.